Return & Refund Policy
Please double check your order upon checkout as all goods sold are non-returnable, non-refundable and non-exchangeable.
If your parcel or products has any defect or damaged in any way, please notify us within 3 days upon received so that we can solve this for you!
Please contact our customer service at 6011-20034340 if you have any questions or doubts.
The Return Process: -
Returns must be done within seven (7) days starting from the day that you received the goods (Based on courier service record or the date collected).
You may return your order (or items) for any of the following reasons:
You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
Documents to submit for returns:
1) Proof of purchase (Invoice number or Receipt).
2) Proof of missing or damage item (Unboxing video when receive parcel).
3) The goods must be in new condition, returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity, label tag, security seal) and any free gifts, vouchers.
4) The returned product must not been used or installed.
5) Only product exchange is allow, refund is strictly not allowed.
6) Exchange with product come with higher price, just top up the price difference.
7) Exchange with product come with lower price, NO cash refund provided.
The Non-Returnable Products: -
1) Items that have been purchased for exceeded seven (7)days based on courier service record or the date collected.
2) The item was purchased by friends or family as a gift to you.
3) Changed of mind.
4) Personal Care Products, inner wear, underwear, breastpump & accessories, bottles, storage bags & maternity product cannot be returned once opened.
5) Items been opened and used or installed: Swing, highchair, playpen and Mattresses.
6) Display units, clearance items, are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on "as is, where is" basis.
7) Issue raise for claims on missing or damage item without providing unboxing video as proof will NOT be entertain.
We reserve the right to reject any return, exchange, refund.