1. What services does Brother Bear Malaysia provide?
Brother Bear Malaysia provides baby product guidance and selected support services, including car seat checks and installation, stroller comparison and recommendations, breastfeeding support, lactation consultations, breast pump trials and breast pump rentals. Service availability and appointment arrangements may vary by service and outlet.
2. Where can I meet the Brother Bear team?
You can visit Brother Bear Penang or Brother Bear Baby Kulim in Kedah for assistance with baby gear and product selection. For appointment-based services, contact the relevant outlet in advance to confirm availability.
3. Can Brother Bear help me choose the right car seat for my baby?
Yes. Our team can guide you through car seat options based on your child's needs, your vehicle and your intended use. We can also explain relevant features and installation considerations to help you make a more informed choice.
4. Can I bring a car seat I already own for checking or installation?
Yes. You can bring a car seat you already own for checking or installation. The car seat check and installation service is free for car seats bought from Brother Bear. For car seats bought elsewhere, the fee is RM30. Please contact us before visiting so we can arrange a suitable time.
5. Do I need an appointment for car seat installation or checking?
Walk-ins are welcome, subject to the availability of our trained team members. We recommend booking so someone is ready for you.
6. Can Brother Bear help me compare strollers before I buy one?
Yes. Our team can help you compare available stroller models based on your lifestyle, budget and practical needs. You can discuss factors such as stroller weight, folding mechanism, storage, manoeuvrability and travel requirements before deciding which model suits your family.
7. Does Brother Bear provide breastfeeding or lactation consultation services?
Yes. Brother Bear offers access to lactation support and breastfeeding consultations through the relevant service arrangements. Dee is our in-house lactation consultant, certified through the LatchLab lactation course. Parents can enquire about concerns such as latching, positioning, breast pump use and common breastfeeding challenges. Consultations are available by appointment, subject to availability.
8. Can I try a breast pump before purchasing one?
Brother Bear offers breast pump trial services. A trial may help you become more familiar with the pump's features and operation before making a purchasing decision. Please contact us to confirm the available models, trial arrangements and appointment requirements.
9. Does Brother Bear offer breast pump rental?
Yes. Brother Bear offers breast pump rental services. Contact our team to check the available pumps, rental periods, charges, collection arrangements and any applicable terms.
10. Which Brother Bear team member should I contact for help?
The right team member depends on the support you need. Rays specialises in car seat safety and also provides breastfeeding peer support. Syikin focuses on car seats and strollers, while Dee provides lactation support and guidance on breast pumps and baby gear. Atul assists with car seats, strollers and breast pumps. Teddy has a particular interest in baby food, while Fong and Ijaa assist with general baby gear selection.
You can also contact either outlet and our team will help direct your enquiry appropriately.
11. What languages does the Brother Bear team speak?
Our team speaks English and Malay, with Mandarin, Cantonese and Hokkien also available among selected team members. Please let us know your preferred language when contacting us so we can help connect you with an appropriate team member.
12. How do I contact Brother Bear for a consultation or product recommendation?
You can visit Brother Bear Penang or Brother Bear Baby Kulim, or contact the relevant outlet to enquire about product availability, service details and appointments. For car seat checks, lactation consultations and other appointment-based services, we recommend arranging your visit in advance.
13. What is COSA?
COSA - Child Occupant Safety Advisor Malaysia Child Occupant Safety Training Program (MyCOSTP) by MIROS. The COSA programme supports knowledge and awareness of child occupant safety and the appropriate use of child restraint systems. (Rays, Syikin, Dee, Atul, Teddy)
14. What is CPST?
CPST - Child Passenger Safety Technician National Child Passenger Safety Technician Certification Training Program | Safe Kids Worldwide. The programme provides technicians with training in child passenger safety education, car seat checks and guidance on the correct use of child restraints and seat belts.The certification programme is administered by Safe Kids Worldwide, which serves as the certifying body. The National Child Passenger Safety Board provides recommendations and guidance to the programme. (Rays)
