Is the car seat check free?

Yes, if you bought your car seat from Brother Bear. For seats bought elsewhere, the fee is RM30.

Can I bring a car seat I already own?

Yes. Message our Penang or Kulim outlet to arrange a time.

Do I need to bring my car?

Yes, please. Checking the seat in your actual car is the only way to confirm the fit.

Do I need an appointment?

Walk-ins are welcome, subject to the availability of our trained team member. We recommend booking by WhatsApp to make sure someone is ready for you.

Can you help me choose a car seat for my newborn?

Yes. We recommend seats based on your baby's size, your car and your needs.

Which car seats and cars can you check?

Chicco, Nuna, Recaro, Cybex, Joie, GB, Quinton, Crolla and more. We can check most cars, and we'll tell you if a particular combination isn't suitable.

Which outlet should I go to?

Penang parents: Brother Bear Penang. Kulim and nearby Kedah parents: Brother Bear Baby Kulim. Both offer the service.

Do both the Penang and Kulim outlets have a COSA- or CPST-trained team member?

Yes. Both outlets have COSA-trained team members. For a session with our CPST-certified technician, please book an appointment by WhatsApp.

What services does Brother Bear Malaysia provide?

Brother Bear Malaysia provides baby product guidance and selected support services, including car seat checks and installation, stroller comparison and recommendations, breastfeeding support, lactation consultations, breast pump trials and breast pump rentals. Service availability and appointment arrangements may vary by service and outlet.

Where can I meet the Brother Bear team?

You can visit Brother Bear Penang or Brother Bear Baby Kulim in Kedah for assistance with baby gear and product selection. For appointment-based services, contact the relevant outlet in advance to confirm availability.

Can Brother Bear help me choose the right car seat for my baby?

Yes. Our team can guide you through car seat options based on your child's needs, your vehicle and your intended use. We can also explain relevant features and installation considerations to help you make a more informed choice.

Can I bring a car seat I already own for checking or installation?

Yes. The car seat check and installation service is free for car seats bought from Brother Bear. For car seats bought elsewhere, the fee is RM30. Please contact us before visiting so we can arrange a suitable time.

Do I need an appointment for car seat installation or checking?

Walk-ins are welcome, subject to the availability of our trained team members. We recommend booking so someone is ready for you.

Can Brother Bear help me compare strollers before I buy one?

Yes. Our team can help you compare available stroller models based on your lifestyle, budget and practical needs, including weight, folding mechanism, storage, manoeuvrability and travel requirements.

Does Brother Bear provide breastfeeding or lactation consultation services?

Yes. Dee is our in-house lactation consultant, certified through the LatchLab lactation course. Parents can enquire about concerns such as latching, positioning, breast pump use and common breastfeeding challenges. Consultations are available by appointment, subject to availability.

Can I try a breast pump before purchasing one?

Brother Bear offers breast pump trial services. Please contact us to confirm the available models, trial arrangements and appointment requirements.

Does Brother Bear offer breast pump rental?

Yes. Contact our team to check the available pumps, rental periods, charges, collection arrangements and any applicable terms.

Which Brother Bear team member should I contact for help?

Rays specialises in car seat safety and also provides breastfeeding peer support. Syikin focuses on car seats and strollers, while Dee provides lactation support and guidance on breast pumps and baby gear. Atul assists with car seats, strollers and breast pumps. Teddy has a particular interest in baby food, while Fong and Ijaa assist with general baby gear selection. You can also contact either outlet and our team will direct your enquiry appropriately.

What languages does the Brother Bear team speak?

Our team speaks English and Malay, with Mandarin, Cantonese and Hokkien also available among selected team members. Please let us know your preferred language when contacting us.

How do I contact Brother Bear for a consultation or product recommendation?

You can visit Brother Bear Penang or Brother Bear Baby Kulim, or contact the relevant outlet to enquire about product availability, service details and appointments. For car seat checks, lactation consultations and other appointment-based services, we recommend arranging your visit in advance.

COSA stands for Child Occupant Safety Advisor, under the Malaysia Child Occupant Safety Training Program (MyCOSTP) by MIROS. The programme supports knowledge and awareness of child occupant safety and the appropriate use of child restraint systems. Syikin, Rays, Dee, Atul and Teddy hold this certification.

CPST stands for Child Passenger Safety Technician, under the National Child Passenger Safety Technician Certification Training Program administered by Safe Kids Worldwide. It trains technicians in child passenger safety education, car seat checks and the correct use of child restraints and seat belts. Rays holds this certification.

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Please check your shipping address again.","checkout.errorMsg.incompleteBillingName":"Please fill in your name in the billing address form.","checkout.errorMsg.incompleteBillingPhone":"Please fill in your mobile number in the billing address form.","checkout.errorMsg.incompleteBillingEmail":"Please fill in your email address.","checkout.errorMsg.incompleteBillingAddress":"Incomplete billing address! Please check your billing address again.","checkout.errorMsg.invalidState":"Invalid state/province/region selected! Please try select a country then choose a state/province/region.","checkout.errorMsg.shippingMethod":"Shipping method is not selected.","checkout.errorMsg.noShippingMethod":"No shipping method found for {cartName} cart! Please change your shipping address region to get the available shipping method.","checkout.errorMsg.noPaymentMethod":"Payment method is not selected.","checkout.errorMsg.loginRequired":"Please login before checkout","checkout.shipingNotFound":"Shipping method not found.","checkout.checkoutOptionDiff":"The store has updated recently, please try again","checkout.fbliveShippingNotFound":"FB Live shipping method is not selected","checkout.pleaseSelectPaymentMethod":"Please select payment method","checkout.paymentMethodNotFound":"Payment method is not selected","checkout.ecpayValueIsEmpty":"E-invoice value could not be empty","checkout.myEInvoiceRecipientValueIsEmpty":"Malaysia e-Invoice Recipient value could not be empty","checkout.invalidWalletReload":"Invalid Top Up info","checkout.topUp":"Top Up","checkout.tax":"Tax","checkout.taxSummary":"Tax Summary","checkout.taxIncludedInProductPrice":"Included in product price","checkout.productRemarks":"Product(s) with {asterisk} is taxable product","checkout.fbLiveProductRemarks":"All products are taxable.","checkout.noRemark":"No remark","checkout.orderTotal":"Order Total","checkout.orderSubtotal":"Order Subtotal","checkout.shippingTax":"Shipping Tax","checkout.shippingTotal":"Shipping Total","checkout.totalPayment":"Total Payment","checkout.remark":"Remark","checkout.voucherDiscount":"Voucher Discount","checkout.rewardPointsDiscount":"{pointName} Discount","checkout.rewardPointsEarned":"Points Earned","checkout.voucherRewardPointsEarned":"Voucher Earn","checkout.voucherRewardPointsEarned2":"+{amount} Points","checkout.voucherRewardPointsEarned3":"Earn {amount} Points","checkout.noVoucherSelected":"No Voucher Selected","checkout.error.noProducts":"No products are found.","checkout.error.invalidOrderData":"Order data is not valid!","checkout.error.invalidVoucher":"Invalid voucher detected!","checkout.error.invalidVoucherTarget":"Customer is not eligible to use the selected voucher!","checkout.error.voucherHitLimit":"Voucher has been used out!","checkout.error.rewardPointsNoUser":"Points cannot be used by guest!","checkout.error.storeCreditsNoUser":"Store Credits cannot be used by guest!","checkout.error.invalidPaymentData":"Payment data is not valid!","checkout.error.invalidOrderDeliveryDateData":"Order delivery date data is not valid!","checkout.error.exceedOrderLimitSetting":"Order delivery date is fully booked, please choose another date.","checkout.error.outdatedData":"Data might have already become outdated, please try again.","checkout.error.incompleteOrderProduct":"Incomplete order product data.","checkout.error.productNotAvailable":"{product} is not available right now, please try again later.","checkout.error.productOutOfStock":"Certain product is/are out of stock, please try again later.","checkout.error.productOutOfStockLocation":"The product's stock in {pickupLocationName} is depleted. Please choose another pickup location","checkout.error.outdatedProduct":"The added product is outdated, please try again later.","checkout.error.incompleteShippingInfo":"Incomplete shipping info given for checking","checkout.error.noShippingMethod":"No shipping method selected","checkout.error.noMixCartSetting":"Shipping setting not found.","checkout.error.shippingFeeNotTally":"Shipping fee not tally!","checkout.error.finalShippingFeeNotTally":"Final shipping fee not tally, please try again.","checkout.error.exceedOrderLimit":"Fail to place order, please contact admin.","checkout.error.customerEmailExist":"Customer address already available into system, please login and then place order.","checkout.error.invalidBundleDeal":"Bundle Deal is not valid","checkout.error.webstoreOnlyPickupAvailable":"Webstore: only pickup shipping option available","checkout.error.fbLiveOnlyPickupAvailable":"Facebook Live: only pickup shipping option available","checkout.bundleDeals":"Bundle Deals","checkout.error.invalidAddOnDeal":"Add-on Deal is not valid","checkout.error.invalidRewardPoints":"Points data is not valid!","checkout.error.invalidStoreCredits":"Store Credits data is not valid!","checkout.error.invalidProductSubscription":"You must be logged in to check out when the cart contains a subscription product","checkout.checkboxWord":" I agree and accept the ","checkout.checkboxTerms":"Terms and Conditions","checkout.alertMessage":"You must agrees the Terms & Conditions!","checkout.shippingVoucher":"Shipping Voucher","checkout.selectShippingVoucher":"Select Shipping Voucher","checkout.shippingVoucher.discount1":"Buy {currencyLeft}{price}{currencyRight}, {currencyLeft}{discount}{currencyRight} off shipping fee","checkout.shippingVoucher.discount2":"Buy {currencyLeft}{price}{currencyRight}, Free Shipping","checkout.discount":"Discount","checkout.roundingAmount":"Rounding Amount","checkout.error.invalidShippingVoucher":"Invalid Shipping Voucher","checkout.error.shippingVoucherHitLimit":"Shipping Voucher has been used out","checkout.termsConditionsNote":"By clicking \"Place Order\", you agree to our ","checkout.addShippingAddressMsg":"Add your shipping address to calculate shipping fee.","checkout.delivery":"Delivery","checkout.viewQuotation":"View Quotation","checkout.checkoutOption":"Checkout Option","checkout.guestCheckout":"Guest Checkout","checkout.loginToCheckout":"Login to Checkout","checkout.checkoutOption.desc":"Checkout as a guest for a quick, easy process. Log in to save your details and track orders.","checkout.checkoutasGuest":"Checkout as Guest","checkout.hiCustomerName":"Hi, {customer_name}","checkout.switchAccount":"Switch account","checkout.orderTotalPoints":"Order Total Points","checkout.redeemPoints":"Redeem Points","checkout.availablePoints":"Available Points","checkout.redeem":"Redeem","checkout.pointsNotEnough":"Not enough points to proceed with this redemption.","checkout.pointsRedeemed":"Points Redeemed","checkout.error.invalidPickupStore":"The selected pickup store state is not within the designated pickup area states. Please choose a different pickup store state.","checkout.appliedPromotion":"Applied Promotion","checkout.morePromotion":"More promotion are waiting for you to enjoy","checkout.cartDiscount":"Cart Discount","checkout.creditAvailable":"{point} available","checkout.cartDiscount.Type1":"Buy {quantity} items get {discount}% off","checkout.cartDiscount.Type2":"Buy {quantity} items get {discount} off","checkout.cartDiscount.Type3":"Buy over {amount} get {discount}% off","checkout.cartDiscount.Type4":"Buy over {amount} get {discount} off","checkout.error.invalidCartDiscount":"Cart Discount data is not valid!","checkout.pickupPriceNote":"Note: Shipping fee may vary after store selection.","checkout.changeShippingAddress":"Change Shipping Address","checkout.changeBillingAddress":"Change Billing Address","checkout.guestInfo":"Guest Info","thankyou.backToCart":"Back to Cart","thankyou.loadingDesc":"Your order’s being processed. If you’re not automatically redirected, refresh this page.","thankyou.transactionFailed":"Order #{orderNo} Transaction failed.","thankyou.transactionFailedDesc":"Please fill up the details below and try again. Or, click on cancel order button for order cancellation.","thankyou.transactionFailedDescByCurrencyCode":"Please fill up the details below and try again. And kindly to inform the payment method only support on {currencyCode} currency only.","thankyou.paymentReminder":"Payment Reminder","thankyou.paymentReminderDesc":"Your order #{orderNo} is almost completed. Select your preferred payment method to checkout.","thankyou.paymentPending":"Payment Pending","thankyou.paymentPendingDesc":"Your order #{orderNo} is on process. Please wait for the payment to be completed.","thankyou.outOfStock":"The item is Out of Stock","thankyou.outOfStockDesc":"We're sorry, this product cannot be purchased at this time.","thankyou.somethingWrong":"Something went wrong...","thankyou.somethingWrongDesc":"Seems like your connection has been interrupted.","thankyou.confirmed":"Thank You! Your order #{orderNo} is confirmed.","thankyou.confirmedDesc":"Your order has been successfully placed. You’ll get shipping and delivery updates by email. Thank you for shopping with us online!","thankyou.confirmedWalletDesc":"You has successfully top up your Store Credit. Thank you!","thankyou.confirmedWalletDescCustom":"You has successfully top up your {storeCreditName}. Thank you!","thankyou.transactionCancelled":"Your order #{orderNo} has been cancelled.","thankyou.paymentInformation":"Payment Information","thankyou.totalPayment":"Total Payment","thankyou.step1":"Step 1","thankyou.step1Desc":"Bank transfer to the bank account(s) listed in the Payment Information.","thankyou.step2":"Step 2","thankyou.step2Desc":"Upload the payment receipt or payment proof of the bank transaction.","thankyou.step1QrCodeDesc":"Scan QR code and make payment.","thankyou.step2QrCodeDesc":"Upload the payment receipt or payment proof of the e-wallet transaction.","thankyou.iHaveReceipt":"I have receipt, upload now","thankyou.emailMeUploadLink":"Email me upload link, I will upload later","thankyou.shippingAddress":"Shipping Address","thankyou.billingAddress":"Billing Address","thankyou.deliveryMethod":"Delivery Method","thankyou.paymentMethod":"Payment Method","thankyou.selectPaymentMethod":"Select Paymnet Method","thankyou.confirmPayment":"Confirm Payment","thankyou.cancelOrder":"Cancel Order","thankyou.pay":"Pay","thankyou.submit":"Submit","thankyou.saveChanges":"Save Changes","thankyou.paymentInfo.cod":"Payment will be collected by the delivery person at the time of delivery.","thankyou.paymentInfo.thirdParty":"After click 'Pay', you will be redirected to payment page.","thankyou.paymentInfo.bankTransfer":"After click 'Pay', the receipt uploader will be available.","thankyou.pickupCode":"Pickup Code","thankyou.pickupCodeDesc":"Show this code to the staff","thankyou.pickupInfo":"Pickup Info","thankyou.paymentSuccess":"Payment Success","thankyou.pointRedemptionConfirmDesc":"Your redemption has been successfully confirmed. You’ll get shipping and delivery updates by email. Thank you for shopping with us online!","receipt.confirmPayment":"Confirm Payment","receipt.uploadReceipt":"Upload Receipt","receipt.nameAsInBankAccount":"Name as in Bank Account","receipt.dateOfTransfer":"Date of Transfer","receipt.transferTo":"Transfer to","receipt.amountTransferred":"Amount Transferred","receipt.uploadReceipt.isRequired":"Receipt File is required","receipt.nameAsInBankAccount.isRequired":"Name is required","receipt.dateOfTransfer.isRequired":"Date Of Transfer is required","receipt.transferTo.isRequired":"Transfer to is required","receipt.amountTransferred.isRequired":"Amount Transferred is required","receipt.cancel":"Cancel","receipt.submit":"Submit","receipt.preview":"Receipt Preview","receipt.delete":"Delete","receipt.delete.title":"Delete Receipt","receipt.confirmDelete.title":"Are you sure to delete this file?","receipt.paymentFileDeleted":"Payment file deleted","receipt.invalidFile":"You can only upload JPG, JPEG, PNG Or PDF file!","receipt.invalidPdfFile":"You can only upload PDF file!","receipt.exceedSize":"Image must smaller than 2MB!","receipt.exceedSize3mb":"Image must smaller than 3MB!","receipt.fileExceedSize":"File must be smaller than 2MB!","receipt.pleaseUploadReceipt":"Please upload a receipt","receipt.insertedReceipt":"Receipts was successfully inserted.","receipt.fileWasRemoved":"File was removed","receipt.filesNotFound":"Files not found","receipt.receiptUploaded":"Receipt has already been uploaded in the system.","dropshipFulfillmentFile.delete.title":"Confirm to Delete?","dropshipFulfillmentFile.delete.content":"Are you sure you want to delete the uploaded fulfillment shipping label file? This action cannot be undone.","dropshipFulfillmentFile.preview":"Dropship Fulfillment File Preview","dropshipFulfillmentFile.delete":"Delete","dropshipFulfillmentFile.submit":"Submit","dropshipFulfillmentFile.download":"Download","dropshipFulfillmentFile.keepTheFile":"Keep the file","bank.Affin":"Affin Bank","bank.Alliance":"Alliance Bank Malaysia","bank.AlRajhi":"Al Rajhi Bank","bank.AmBank":"AmBank","bank.BankIslam":"Bank Islam Malaysia","bank.BankKerjasamaRakyat":"Bank Kerjasama Rakyat Malaysia","bank.BankMuamalat":"Bank Muamalat","bank.BankofChina":"Bank of China (Malaysia)","bank.BankPertanianMalaysia":"Bank Pertanian Malaysia","bank.BankSimpananNasional":"Bank Simpanan Nasional","bank.CIMB":"CIMB Bank","bank.CitiBank":"CitiBank","bank.DeutscheBank":"Deutsche Bank","bank.HongLeongBank":"Hong Leong Bank","bank.HSBC":"HSBC","bank.IndustrialandCommercialBankofChina":"Industrial and Commercial Bank of China","bank.JPMorganChase":"J. P. Morgan Chase Bank","bank.KuwaitFinanceHouse":"Kuwait Finance House","bank.Maybank":"Malayan Banking (Maybank)","bank.OCBC":"OCBC Bank","bank.PublicBank":"Public Bank","bank.RHB":"RHB Bank","bank.StandardChartered":"Standard Chartered","bank.UnitedOverseasBank":"United Overseas Bank Malaysia","bank.DBS":"Development Bank Of Singapore","bank.accountName":"Account Name: ","bank.accountNo":"Account No.: ","bank.copy":"Copy","payment.Shipping":"Shipping","payment.AdditionalAmount":"Additional Amount","payment.PaymentDue":"Payment Due","payment.error.billPlz":"Billplz Payment Failed. {type}. {name}.","payment.error.doku":"Doku Payment Failed. {type}. {name}.","payment.error.freecheckout":"Failed. {type}. {name}.","payment.error.freecheckout.duplicate":"Order already mark as Paid.","payment.error.linepay":"LINE Pay Payment Failed. {name}.","payment.stripe":"Stripe","search.searchResults":"Search results","search.searchResult":"Search result","collection.allCollections":"All Collections","collection.refineSearch":"Refine Search","brand.allBrands":"All brands","stripe.paymentDetails":"Payment Details","stripe.pay":"Pay ","stripe.paymentRemarks1":"Your card will be charged ","stripe.paymentRemarks2":". 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